Privacy Policy

Introduction

This Privacy Policy explains how MasBalance collects, uses, and protects information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Fill out contact forms on our website
• Communicate with us via email or phone
• Book consultations or inquire about our services

This information may include your name, email address, phone number, and any messages or information you choose to share.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communications
• Provide information about our educational nutrition guidance services
• Improve our website and user experience
• Send occasional updates about our services (only if you have opted in)
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for more detailed information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

MasBalance
18 Regent Street, Nottingham NG1 5BQ, United Kingdom
Phone: +44 115 784 3629
Email: [email protected]